Oh, I know -- I'm just sensitive to this because I used to work for someone who was a complete flake about getting back to people (and these were situations I couldn't resolve, and boss == owner so there wasn't anyone else I could deal with!), because she'd sit and wait for a vendor to call her back. In the few situations I could try to resolve on my own, I quickly learned that calling the customer back after leaving a message with the vendor, just to say I'd left a message, did wonders.
Upon reading this, I just got annoyed because Ken could have just responded to J&B's first inquiry with "I left a message for the seller's agent, will let you know when he calls back" and the second with "I haven't received a callback, let me try them again". You know, just to give the impression of working on it. :)
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timeasmymeasure
Re: Ken
Date: 2004-06-09 08:34 am (UTC)Upon reading this, I just got annoyed because Ken could have just responded to J&B's first inquiry with "I left a message for the seller's agent, will let you know when he calls back" and the second with "I haven't received a callback, let me try them again". You know, just to give the impression of working on it. :)